At The Castle Inn, we strive to make your stay as enjoyable as possible. To ensure a seamless experience, we have outlined our Refund & Return Policy below. Please review the terms carefully and feel free to reach out to our front desk team with any questions or concerns.
1. Cancellation Policy
Flexible Rate Bookings: Cancellations made 48 hours prior to the check-in date will receive a full refund. Cancellations made within 48 hours of check-in will incur a one-night charge.
Non-Refundable Rate Bookings: Bookings made under this rate are not eligible for a refund, regardless of the cancellation timeframe.
Group Bookings (5 rooms or more): Group cancellations require a 14-day advance notice for a full refund. Cancellations within this period will be charged a 50% fee of the total booking amount.
2. Early Departure
Guests who choose to depart before their scheduled check-out date will be charged for 50% of the remaining nights. Refunds will only apply to the last 50% of the remaining balance for stays shortened after check-in.
3. No-Show Policy
In the event of a no-show (failure to check in on the arrival date without prior cancellation), the reservation will be charged in full, and the booking will be non-refundable.
4. Refund Process
Method of Refund: All eligible refunds will be processed through the original payment method used at the time of booking.
Processing Time: Refunds are typically processed within 7-10 business days. If you have not received your refund within this time, please contact us to check the status.
Bank Charges and Fees: The Castle Inn is not responsible for any charges or fees applied by your bank, including currency exchange fees.
5. Reservation Changes
Changes to reservation dates are subject to availability and may result in rate adjustments. Requests to change a reservation within 48 hours of check-in will incur a one-night modification fee.
6. Force Majeure
In the event of natural disasters, government restrictions, or other extraordinary circumstances beyond our control, The Castle Inn will work to reschedule or refund affected bookings as possible.
